Shipping & Return Policy

Shipping Information

Processing Time: Orders are typically processed within 1-2 business days.
Shipping Methods & Rates:
- Standard Shipping (5-7 business days): $5.99
- Expedited Shipping (2-3 business days): $12.99
- Express Shipping (1-2 business days): $19.99
Free Shipping: We offer free standard shipping on orders over $150.
Tracking: You'll receive a tracking number via email once your order ships.
International Shipping: Currently, we only ship within the United States.

100% Money-Back Guarantee: We stand behind the authenticity of every item we sell. If you receive a product that is not as described or is counterfeit, we will provide a full refund.
Return Window: At The Golden Rodeo, every piece is carefully selected sterling-silver jewelry from trusted artisans. Because our items are curated collector pieces, all sales are final except in the case of verified authenticity concerns.
Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
How to Initiate a Return: Contact our customer service team at support@thegoldenrodeo.com with your order number and reason for return. We'll provide you with a return shipping label.
Refund Processing: Once we receive and inspect your return, refunds will be processed within 5-10 business days to your original payment method.
Exchanges: If you'd like to exchange an item for a different size or color, please indicate this when initiating your return.

If you have any questions about our shipping or return policy, please don't hesitate to reach out to us at support@thegoldenrodeo.com.